There is a list of goods of proper quality that are not eligible for exchange (return) if, for any reason, they do not meet the customer’s expectations.
The above list includes, but is not limited to, the following groups of products that may be sold by online pharmacies:
- medicines and food products;
Therefore, provided they are of proper quality, these products cannot be returned or exchanged.
At the same time, we treat each customer individually and, in exceptional cases, we may consider an exchange or a return.