Delivery from californiaroidz.com
If you place an order from the USA, our managers will process your order within 24–48 hours. After the order is processed, an invoice will be sent to the customer for payment.
After payment, the customer must send us the payment receipt indicating the payment date, the amount transferred, and the account number.
About 24–48 business hours pass between the moment of payment and the funds appearing in our account. After we receive payment for the order, our managers begin preparing the parcel. Shipping of sports medicine products takes 4–10 days after the funds reach our account.
After the parcel has been assembled and shipped to the customer, our managers send a tracking number so you can follow the location of the ordered products. Once the order has passed customs, we cannot influence delivery times, the location of the shipment, etc. On average, all parcels are delivered in the USA within 6 days.
It is important to understand that our company californiaroidz.com is not a delivery service and is not responsible for the parcel’s arrival in the USA.
When can I get a refund for a sports medicine product?
Refunds for sports pharmacy products are available when the parcel is returned to the store instead of being delivered to the customer. A refund is also possible if the customer cancels the order before the parcel has been shipped. A refund cannot be issued if the parcel has not been received and returned, as refunds are issued only when parcels are returned to our office. This is because some unscrupulous customers start requesting refunds 3–5 days after the order is sent, while they receive the medicines a week later.
If a customer receives a damaged parcel, they must contact our company within five days and provide a photo of the discrepancy. In this case, we will offer a discount on the next order.
What is the cost of delivery in the USA?
If the customer orders sports medicine products and other additional items totaling between €0 and €150, the delivery cost is €35. If the order value is between €150 and €300, the shipping cost is €20. If the customer orders sports medicine products worth more than €300, delivery will be covered by our company.
Sports medicine products cannot be exchanged or refunded.
Important: our online store of pharmaceuticals for sports reserves the right to replace a product with another from a different manufacturer but with the same active ingredient. Such a replacement can be made only if the ordered product is out of stock.
Any substitution in your order is always made according to the principle of equal quality and price, or with a more expensive, higher-grade item.
If your order was not delivered due to our fault, we can offer you a refund or reship your order at our expense and give you a 15% discount on your next purchase.
If your order was not received due to your fault (the address was entered incorrectly, the order was not picked up in time, the order was refused, you were afraid to collect the order, and other similar cases), you will need to pay the shipping cost again so that we can reship it.
Refunds will not be possible because medicines are not subject to return under the law.